Thermo .RAW file troubleshooting
- I can not load .RAW files from one of the Thermo Velos series of mass spectrometers
- The software crashes when I try to load Thermo .RAW files
- I get the error "Try installing http://sjsupport.thermofinnigan.com/public/detail.asp?id=586"
- I get the error "For troubleshooting advice, please visit http://nonlinear.com/redirect/internal/?p=thermoreader"
- I get the error "Either Xcalibur is not installed or its .RAW file reader libraries have not been correctly configured."
- I get the error "This problem may occur if a ',' is used instead of a '.' as the decimal seperator in your regional settings"
Other problems
If none of these methods fix your problem then please contact us